Welcome to our Flower Delivery Gants Hill service. These Terms & Conditions (“Terms”) apply to all orders placed online for flower delivery in Gants Hill and the surrounding areas. Please read these Terms carefully before placing your order as they form the basis of our contract with you. By ordering from us, you confirm your acceptance of these Terms in full.
Our flower delivery service operates throughout Gants Hill and neighbouring areas. These Terms exclusively apply to online customers who purchase flowers for delivery within these locations. Our range includes bouquets, arrangements, and related gifts suitable for various occasions, all available through our e-commerce platform.
How to Place an Order: You may browse our selection, add products to your basket, and proceed to checkout. The order process on our website allows you to review and amend any errors before submitting your order. Please ensure all details are correct—especially recipient information and delivery address—before confirming your purchase.
Order Confirmation: Once your order is placed, you will be shown an order summary page. Shortly after, you will receive an order confirmation email listing your order details. Please note that this confirmation email is an acknowledgement of your order, not acceptance. Acceptance takes place when we dispatch the flowers to the specified delivery address.
Order Acceptance: On rare occasions, we may not be able to accept your order. If this happens, we will notify you promptly and refund any payments made. Reasons for non-acceptance may include, but are not limited to, product unavailability, inability to process your payment, or delivery addresses beyond our coverage area.
While we strive for accuracy, actual flower arrangements may vary slightly from the photos displayed online due to seasonal and market availability. If a particular flower or wrapping is unavailable at the time of ordering, we reserve the right to substitute with an item of equal or greater value while preserving the look and style of your chosen bouquet.
Prices: All prices for Flower Delivery Gants Hill are presented in British Pounds Sterling (GBP) and are inclusive of VAT (where applicable). Prices may be subject to change without prior notice; the price confirmed at checkout is the final price you will be charged.
Payment Methods: We accept a range of secure payment options, including major credit and debit cards. Payment is processed at the time you place the order. Until payment is received in full and cleared, we are under no obligation to fulfil your order.
Payment Security: All payments for flower delivery in Gants Hill are processed securely via trusted third-party payment processors. We do not store your debit or credit card details.
Delivery Coverage: We deliver flowers across Gants Hill and adjacent areas. Please ensure the recipient’s address is within our coverage before placing your order.
Delivery Timeframes: We aim to deliver flowers on your selected date, ensuring timely delivery for special occasions. However, while we make every effort to accommodate your preferred timeframe, delivery times are not guaranteed, especially during peak periods or due to adverse weather or unforeseen circumstances.
Failed Deliveries: If we are unable to deliver due to inaccurate information or recipient unavailability, we will attempt to contact you for further instructions. In certain cases, flowers may be left with a neighbour or in a safe place, provided this is practical and safe. If redelivery or further arrangements are not possible, you may be liable for the additional delivery costs.
Acceptance by Recipient: Delivery shall be considered complete once the flowers are delivered to the recipient’s or a nominated address. We recommend that recipients are available during the chosen delivery window.
Your Rights: If you wish to cancel or make changes to your order, please contact us as soon as possible. Orders for same-day or next-day Flower Delivery Gants Hill may only be cancelled or amended if processing has not yet commenced. Because flowers are perishable and often prepared quickly, there may be limited opportunity to cancel or change your order once it is placed.
Right to Cancel (Consumers): For most goods purchased online, UK consumers have a statutory right to cancel within 14 days of delivery. However, flowers are perishable and made to your specifications, so the statutory right to cancel does not usually apply. Any discretion to offer refunds or replacements is at our sole discretion unless goods are faulty or not as described.
Error in Orders: If an order has been processed incorrectly by our team, please notify us without delay. We will investigate and, where appropriate, offer a replacement bouquet or a refund. Photographic evidence may be requested to assess the issue.
We take pride in the quality and freshness of our flowers. Should your recipient receive a bouquet that is damaged, wilted, or otherwise unsatisfactory, please contact us within 24 hours of delivery with supporting details. We may offer a replacement, partial/full refund, or other remedy as appropriate after investigating the issue.
Due to the nature of flowers, care instructions should be followed to prolong their freshness. We cannot be held responsible for quality concerns caused by neglect, mishandling, or delays in receipt after delivery.
General Limitation: Our liability for loss or damage arising from any order for Flower Delivery Gants Hill, whether direct or indirect, shall be limited to the total value of your order. We are not responsible for consequential losses, loss of profit, or loss of opportunity.
Force Majeure: We accept no liability for delay or failure to deliver arising from circumstances beyond our reasonable control. This includes (but is not limited to) strikes, natural disasters, adverse weather, or disruptions to the supply chain.
Personal Messages: Any card dedication or personal message attached to the order is provided by you, the customer. We are not responsible for content that may be inappropriate or inaccurate; we reserve the right to withhold inclusion of any message deemed unsuitable.
Your personal details are collected and processed in line with UK data protection laws. Full details of how your information is handled can be found in our Privacy Policy. We process your information solely for the purpose of fulfilling your order, providing customer service, and meeting legal obligations.
No one other than a party to this contract shall have any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
We reserve the right to amend these Terms at any time. Changes will be made available online and will apply to all orders placed from the date of publication. It remains your responsibility to check the latest Terms.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising in connection with these Terms, or any order placed for Flower Delivery Gants Hill, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or require assistance with your flower delivery order, please reach out via our website contact page. Our team will be pleased to assist you regarding any aspect of our service in Gants Hill and the surrounding areas.
These Terms & Conditions are specifically intended for customers ordering flower delivery within Gants Hill and its surrounding localities. By placing an order through our website, you confirm you have read, understood, and agree to be bound by these Terms for your flower delivery needs in Gants Hill.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gants Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gants Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
